Returns & Exchanges
At Proov, we want you to love every piece you wear, which is why we offer a 30-day window for hassle-free returns or exchanges on all unworn items. Simply ensure your garments have original tags attached to receive a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your fashion items.
Drop Off Package
Hand your package to the designated courier or drop it off at any authorized shipping location within 7 days of receiving your label.
Receive Refund
After our quality team inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing